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AV Support Services

AV and communication systems play a vital role in your success. That's why we go beyond simply supporting them - we maximize their potential by ensuring seamless operation, enhanced user adoption, and optimal ROI.

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Comprehensive AV & UC Support Options for Every Need

Solutionz doesn't just offer AV support; we partner with you. We understand that every organization has unique needs and challenges. We offer a customized suite of support options:

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Adoption & Digital Training

Take the pressure off new technology implementations by ensuring your team has the tools and training to work efficiently. 

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Integrated Support

Enjoy peace of mind with comprehensive coverage, including 24/7 helpdesk, on-site visits, equipment, and customer care.

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Technician Staffing

Working alongside your team, benefit from part or full-time dedicated AV expertise for faster issue resolution and increased productivity. 

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Remote Monitoring & Management

Anticipate and address potential problems before they arise with 24/7 monitoring and automated testing, alerts, ticket generation & fixes.

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Device Support

Support for individual codecs, cameras, infrastructure, equipment, network modules & more.

Cybersecurity

Protect your networked AV systems from ever-evolving cyber threats with our specialized expertise.

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Request Support

Get quick and easy access to our support team via online portal, phone, or email. 

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Success Management

Team of professionals dedicated to customer advocacy, SLA monitoring, periodic customer & performance reviews.

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Why You Need AV Support Services

Routine maintenance, proactive monitoring, and expert assistance are the essential ingredients for keeping your AV systems running smoothly, minimizing downtime, and extending their lifespan. Ultimately, investing in AV support leads to a higher return on investment for your technology.
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Smooth, uninterrupted meetings and presentations.

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Crystal-clear video conferencing experiences.

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Effortless collaboration across teams and locations.

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Fewer IT headaches and more productive employees.

Discover the Power of Effective AV Support Services!

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Why Choose Solutionz?

When things fall into the cracks between all different consultants and team members (which happens quite frequently on a project this size), the Spinitar team always knew the answer. I can always count on Spinitar, [a Solutionz, Inc. Company], to get specific, responsive, and efficient answers to my questions! They always help us stay ahead of the curve and get to a place where we were ready for classes when they started.

Jacob Pinholster
Founding Director, Media and Immersive eXperience (MIX) Center
It was a really great experience working with Solutionz; even to the point that Solutionz now has the maintenance agreement for our other showpiece room."
Tara Williams
Director, Information Technology Services, Randolph Community College

In the end, it’s about value. We don’t look for the least expensive. We don’t look for the most expensive. We look for the best value. We're happy with the results, and I think the feedback, I can tell you, is it's not just the employees. When I see people bring in their kids or their parents and come to the gym, that tells me they're proud of it. Them being proud of it says a lot about how we hit our goal: people know that we are looking after them and we did the job right.

Tom Porter
Sr. Vice President of Corporate Service, Edwards Lifesciences
The school’s handle on technology has been instrumental to students’ continued success throughout the Covid pandemic. The College and Career Counselors have been able to use video collaboration services to connect with students to plan their futures, and even orchestrate Zoom-based virtual job shadowing. I imagine this is the direction all schools will go, because virtual collaboration is not going to go away - in fact it will only become more important in the future.
Torey Bradley
Director of Technology & Information Systems, Marietta City Schools
It was almost instantaneous. With the teachers and their creativity, the wheels were spinning about how the technology can be used in the classroom. The trainer’s knowledge base is incredible as well as her ability to connect with our teachers.
Dean Wheeler
Co-Founder & CEO, AcclaimWorks
Solutionz always made sure the customer was taken care of regardless of who was responsible in the contract.
Otto Orr
Director of Global Real Estate + Workplace Services, Blackbaud
When Haskell went back to the drawing board to equip their unique conference room, Solutionz's expertise met the challenge with high-definition technology designed to seamlessly connect teams across the globe.
Brad Kirkland
Chief Executive, YetiTech

Discover What's Trending in Our Blog

Solutionz, Inc., Earns 2025 NSCA Customer Experience Award
Pacific Palisades, CA – February 26, 2025 – Solutionz, Inc., a leading provider of audiovisual technology solutions and support services, is proud to announce it has been awarded ...
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How Solutionz, Inc.’s Support Team Ensures Customer Success
At Solutionz, Inc., the success of our AV projects continues with the strength and dedication of our support services team. Seamless collaboration isn’t just a goal—it’s a ...
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Meeting the AV Supply Chain Challenges of Yesterday and Today
The audiovisual (AV) industry has faced unprecedented supply chain challenges over the past four years, disrupting production schedules and testing the resilience of businesses.
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Is Outdated AV Technology Costing Your Business More Than You Realize?
Imagine you're in the middle of an important presentation, but the video keeps freezing, and the audio crackles like static on an old radio. Frustrating, right? These issues might ...
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Workplace Wellness: 9 Ways Hybrid AV Technology Reduces Stress
In today's fast-paced work environment, companies recognize that staying competitive and fostering innovation requires more than just technological advancement; it demands a ...
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Millions of people in rural America face a critical healthcare challenge. Barriers to getting treatment often include limited access to specialists, long distances, and financial ...
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Sunbelt Rentals, a leader in the equipment and tool rental industry, recently upgraded its national support center in Fort Mill, SC. Reflecting their commitment to seamless ...
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Solutionz Remote Monitoring and Management
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Meeting Equity: Fostering Collaboration Through Technology
The concept of meeting equity is gaining increased attention in organizations adapting to changing work models. Meetings, whether they are in-person or virtual, play a crucial ...
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Do Interactive Displays Belong in Your Higher Ed. Classroom?
Today’s incoming freshmen are typically more accustomed to using technology compared to student bodies ten years ago. An estimated 62% of students believe that digital learning ...
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When employees aren’t engaged in their tasks, the likelihood of errors, burnout, and unnecessary stress increases. As work-from-home (WFH) and hybrid shifts remain popular in most ...
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Maximizing Technology Investments with ESSER III Funds
The pandemic highlighted the critical importance of technology in education. The Elementary and Secondary School Emergency Relief (ESSER) III funds, which must be spent by schools ...
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Keep Your Cool with AV and UC Services Backing You Up
Solutionz Support Services add value to your Audio Visual and Unified Communications investments with greater reliability, productivity, and ROI.
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Grants Program: Course for Success in Education
In recent years, education technology has evolved from being important for student success to being essential.
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Creating a Standard Service Suite
Communication technologies are integral to the success of many businesses. Hybrid workplaces, global clientele, and geographically dispersed partners make the need for ...
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Investing in Technicians: How Solutionz Creates the Best in AV
When a client purchases an audiovisual room system, they consult with account executives and engineers to finalize designs that will meet their specific needs. Project managers ...
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Why Solutionz Services are Keys to Business Success & Continuity
Audiovisual integrators specialize in designing and installing technology systems to power global communications. As the world changes, important meetings and organizational ...
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Key to ROI on Technology Investments
Robert, a VP of Product Development, was concerned. The company had purchased the interactive whiteboards and upgraded videoconferencing systems that he had requested for teams to ...
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Solutionz RMM: Working While You Sleep
It’s 2:00 AM. Joe, the cleaning guy, is ready to take his break. He goes to Conference Room 201 to watch an episode of his favorite TV show. The problem is, the Zoom Room’s PC is ...
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Solutionz Makes it Easier to Find and Win Grants
More state and federal grant funding sources for technology are available than at any other time in American history. Solutionz is uniquely positioned to help organizations apply ...
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Managing and Monitoring Your AV and UC Solutions
No matter how many employees you have, whether they work in the office or from home, it is essential that the AV and UC solutions they connect and collaborate with are ...
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AV Support Services

Frequently Asked Questions (FAQ)

What is the role of AV Support Services in maximizing technology performance?

AV Support Services ensure your systems remain reliable, secure, and optimized long after installation. Solutionz, Inc. provides help desk support, remote monitoring, and on-site assistance to minimize downtime and keep workflows running smoothly.

How does Solutionz, Inc. deliver proactive monitoring for AV systems?

Solutionz, Inc. uses remote monitoring tools to detect issues before they disrupt operations. Automated alerts and real-time analytics allow quick intervention, reducing outages and improving system health.

What types of support plans are available?

Solutionz, Inc. offers tiered support plans that include 24/7 help desk access, priority response, and preventive maintenance. Plans are tailored to your organization’s size, complexity, and uptime requirements.

How do Customer Success Managers (CSMs) enhance AV support?

Solutionz, Inc.’s CSMs act as strategic partners, conducting business reviews, aligning support goals with KPIs, and ensuring adoption and performance objectives are met.

Can Solutionz, Inc. integrate support services with existing IT workflows?

Yes. Solutionz, Inc. aligns AV support processes with your IT standards, including ticketing systems, security protocols, and change management policies for seamless collaboration.

What is included in preventive maintenance for AV systems?

Preventive maintenance includes firmware updates, hardware inspections, and performance tuning to extend equipment life and reduce unexpected failures.

How does remote support reduce downtime compared to on-site service?

Remote support enables immediate troubleshooting and configuration adjustments without waiting for a technician visit. Combined with on-site backup, this approach accelerates resolution and minimizes disruption.

Why is lifecycle management important for AV technology?

Lifecycle management ensures systems remain current, secure, and aligned with evolving business needs. Solutionz, Inc. provides upgrade planning, asset tracking, and end-of-life strategies to protect your investment.

Connect with Our Support Team

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