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Remote Monitoring & Management (RMM)

Zero Meeting Interruptions. 100% Visibility Across Every Room.

 Proactive AV and UC monitoring, automated diagnostics, and remote resolution for enterprise workspaces.  

At a Glance

What Is Solutionz RMM?

Solutionz RMM is an enterprise AV remote monitoring management platform that continuously monitors the health, availability, and performance of conference rooms, collaboration systems, digital signage, control systems, DSPs, and AV infrastructure across every location.

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Prevent AV Issues Before They Impact Users Blue Icon

Prevent AV Issues Before They Impact Users

Detect device failures, connectivity issues, and performance problems before they impact meetings, classrooms, or daily operations.

Centralized AV Device Monitoring

Centralized AV Device Monitoring

Monitor conference rooms, collaboration systems, digital signage, DSPs, and enterprise AV infrastructure from a single dashboard.

Downtime Blue Icon

Reduce AV Downtime & Support Costs

Automated alerts and remote remediation help minimize downtime, service calls, and operational expenses.

Monitor Teams Rooms, Zoom Rooms & More

Monitor Teams Rooms, Zoom Rooms & More

Support virtually any IP-connected AV device, including Microsoft Teams Rooms, Zoom Rooms, digital signage, control systems, audio platforms, and more.

AV Analytics & Asset Management

AV Analytics & Asset Management

Track uptime, inventory, performance trends, and service metrics to optimize AV investments.

Standardize Enterprise AV Operations

Standardize Enterprise AV Operations

Create consistent monitoring, reporting, and support workflows across offices, campuses, healthcare facilities, government agencies, and enterprise locations.

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  • Conference Room Technology
  • Cybersecurity protection IT Technology attacks threats cybersec

How Solutionz RMM Improves
AV Reliability and Reduces Downtime

Traditional AV support reacts after failures occur. Solutionz RMM proactively monitors AV systems, detects issues early, and helps resolve problems before users experience disruptions—improving uptime, meeting reliability, and operational efficiency.

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Proactive AV Monitoring

The platform delivers centralized visibility across conference rooms, collaboration systems, and enterprise AV infrastructure from a single dashboard. 

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Automated Alerts & Remote Remediation

Automated alerts and remote remediation reduce AV-related operational costs and improve system uptime across all locations. 

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Platform-Agnostic AV Monitoring

Solutionz RMM is platform-agnostic, supporting Microsoft Teams Rooms, Zoom Rooms, and virtually any IP-connected AV device. 

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AV Analytics, Reporting & Asset Management

Integrated analytics and reporting help organizations track device uptime and SLA performance to optimize AV investments. 

Key Benefits

  • Increased Reliability: Shifts operations from reactive helpdesk ticketing to automated alerts and remote remediation.
  • Zero Inbound Network Risk: Outbound-only encrypted polling architecture ensures total compliance with enterprise IT security standards.
  • Multi-Vendor Interoperability: Native integration across Microsoft Teams Rooms, Zoom Rooms, Crestron, Q-SYS, Biamp, Dante, and virtually any network- connected device.
  • Lower MTTR and Operational Expenses: Reduces on-site truck rolls by up to 70% through remote reboots and ticket routing.
RMM Demo
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What Devices Can Be Monitored?

Solutionz RMM can monitor virtually any network-connected AV device with an IP address. 

  • Video conferencing systems (Cisco, HP Poly, Logitech, and more)
  • Microsoft Teams Rooms hardware
  • Zoom Rooms devices and endpoints
  • Displays and large-format screens
  • Audio processors and DSPs (Biamp, QSC, Shure, etc.)
  • Control processors (Crestron, AMX, Extron and more)
  • Collaboration platforms and soft clients
  • Networked AV endpoints across all locations
  • Command and control center AV infrastructure
  • Digital signage systems

 

AV Remote Monitoring for Every Environment

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Corporate and Hybrid Workplaces

 Hybrid work has made conference room reliability essential. Solutionz RMM proactively monitors meeting rooms, huddle spaces, and collaboration systems to detect issues before they disrupt the meeting—keeping every space ready when people need it. 

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Education

From classroom AV systems to lecture capture technology and campus-wide collaboration platforms, Solutionz RMM gives educational institutions centralized visibility and proactive management at scale.

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Government and Public Sector

Government agencies operating secure facilities and mission-critical AV infrastructure depend on Solutionz RMM for always-on monitoring with the security controls required for sensitive environments.

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Healthcare

Clinical communication systems, telehealth endpoints, and patient-facing AV technology require continuous uptime. Solutionz RMM provides the proactive monitoring and compliance-aligned remote access that healthcare organizations need to support reliable care delivery.

Hospitality

Hospitality and Entertainment

From hotel conference centers and ballrooms to live event venues and broadcast facilities, AV systems are central to the guest experience and revenue-generating operations. Solutionz RMM keeps entertainment and hospitality AV environments performing at their best — minimizing downtime during high-stakes events and giving your team the visibility to resolve issues before they impact the audience. 

Architecture and Construction

Architecture & Construction

Connected building technologies require continuous monitoring to perform at their best. Solutionz RMM helps facilities teams proactively monitor AV, collaboration, and smart building systems to minimize disruptions, improve occupant satisfaction, and maximize operational efficiency.

Remote Monitoring and Management

Frequently Asked Questions (FAQ)

What Is AV Remote Monitoring and Management?

Solutionz AV remote monitoring is a proactive service that continuously tracks the health, performance, and uptime of audiovisual systems across an organization. Solutionz RMM identifies issues before users notice them by using real-time alerts, automated diagnostics, and centralized device management.

What AV devices can be monitored?

Solutionz RMM is completely vendor-agnostic and can monitor any device with an IP address. It supports primary collaboration platforms (Microsoft Teams Rooms, Zoom Rooms, Cisco Webex), control systems (Crestron, Q-SYS, Extron), audio DSPs (Biamp, Shure, Dante), and commercial display manufacturers (Samsung, LG, Sony, Planar).  Our AV monitoring platform can manage displays, video conferencing systems, DSPs, control processors, collaboration devices and other IP-connected AV hardware.

Solutionz RMM provides centralized dashboards that allow IT and AV teams to monitor system health, and manage enterprise-wide AV environments effectively.

How does it prevent disruptions before they impact users?

Solutionz AV monitoring software improves uptime by detecting issues before they disrupt meetings or workflows. Automated alerts, predictive diagnostics, and remote remediation allow support teams to resolve many technical problems immediately — reducing costly outages and improving the reliability of collaboration environments across multiple office locations. 

How does RMM reduce operational costs?

By resolving issues remotely and preventing failures before they occur, Solutionz RMM reduces the volume of on-site service calls, eliminates many emergency dispatches, and decreases downtime-related productivity losses — delivering measurable cost savings over traditional reactive support approaches.

What security measures protect RMM?

Solutionz RMM is designed with several built-in security protections. It operates internally within the network and communicates outbound on Port 443 on a timed basis only, meaning there is no persistent inbound connection that could serve as an attack surface. The platform is SOC 2 type ll compliant. Together, these measures ensure that AV systems remain protected without introducing new vulnerabilities into the broader network infrastructure. 

Why is proactive AV monitoring important?

Proactive AV monitoring is important because it minimizes downtime, improves user experience, and reduces operational disruptions. Enterprises rely on collaboration technology for meetings, training, and communication — making continuous monitoring essential for maintaining productivity, reducing service calls, and ensuring consistent audiovisual performance across all locations.

Is RMM available in an integrated support plan?

Absolutely. Solutionz RMM can be bundled with Integrated Support for a complete AV lifecycle solution, combining proactive monitoring with guaranteed onsite response when needed.

How does Solutionz RMM differ from standard IT monitoring?

Solutionz RMM is purpose-built for audiovisual (AV) system management rather than general IT infrastructure like servers and workstations. It's universally compatible with both Microsoft Teams and Zoom, whereas those platforms' own tools are proprietary. Additional differentiators include remote remediation AV systems, seamless integration with helpdesk tools, and the ability to monitor any IP-addressed device — all from a single dashboard with no persistent inbound network connection.

Can AV be monitored across multiple locations?

Yes. Solutionz RMM supports monitoring of AV systems across multiple locations from a single, centralized dashboard. Every device — regardless of where it is located globally — is visible in one unified view, represented by color-coded status indicators that instantly communicate system health. Any device with an IP address can be monitored, making the platform highly scalable across distributed environments. This allows organizations to manage their entire AV ecosystem remotely without the need for on-site visits or location-specific tools.

Can RMM provide reporting and analytics?
Yes. Solutionz, Inc.’s platform delivers detailed reports on device health, uptime, and SLA compliance. These insights help organizations optimize AV investments and plan future upgrades.
How does it integrate with existing IT infrastructure?
Solutionz, Inc. designs RMM solutions that align with your IT policies, using secure protocols and role-based access. Integration includes ticketing systems, asset management tools, and centralized dashboards for unified visibility across AV and IT environments.
Can Solutionz RMM automatically resolve room issues without a technician?

Yes. Solutionz RMM includes automated self-healing capabilities. When an endpoint freezes or drops offline (such as an uncooperative display or frozen camera codec), the system executes automated remediation scripts—such as initiating controlled remote reboots or clearing cache buffers—resolving common glitches with ease. 

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Ready to Improve AV Uptime
Across Every Location?

Gain proactive visibility into your AV environment with Solutionz Remote Monitoring & Management (RMM).