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Creating a Standard Service Suite

Posted by Molly Malone on Mar 17, 2022 8:12:59 AM

Communication technologies are integral to the success of many businesses. Hybrid workplaces, global clientele, and geographically dispersed partners make the need for high-quality communications hardware and software vital to operations. Getting a high ROI on technology investments and giving your teams seamless collaboration experiences is simple with one trusted technology partner working 24/7/365.

A standard service suite managing internet connections and maintaining hardware strengthens your organization against unnecessary technical issues. Prime Call Services is the name brand of Solutionz’s comprehensive service offerings and is available regardless of where original equipment was purchased. While customers are free to choose any assortment of services a la carte, having the full suite of services brings peace of mind to busy professionals communicating remotely. 

Prime Call Services suite fit together like this:

Prime Call Remote Monitoring and Management provides 24/7/365 monitoring, analytics, and alerts of any issues with unified communications functionality. Management includes pre-scheduled testing and self-healing of integrated AV systems and automatic trouble tickets generated if self-healing does not resolve a connectivity issue.
Prime Call Integrated Maintenance is a customizable and flexible maintenance plan covering the equipment in audio visual enabled spaces and includes options for 24/7/365 helpdesk support, unlimited on-site technical support, software updates and security patches upon release. Integrated maintenance also includes parts replacement, legacy protection, control code protection and scheduled preventive maintenance visits.
Prime Call Device Maintenance covers specified codecs, primary cameras, and network modules with the same services as above.
Prime Call SecureAV is easily implemented and layered with other security products already employed. SecureAV is a powerful and easy-to-use security software as a service (SaaS) platform that deploys instantly and delivers enterprise-grade threat identification and protection at a fraction of the cost of equivalent options. Customizable dashboards can be monitored in-house or by Prime Call Services. 
Prime Call Adoption and Digital Training Services offer customized training programs to realize the full ROI of your technology investments, regardless of when or where they were purchased. Our comprehensive training services take the pressure off implementing new technology by ensuring users have the training and tools they need to be proficient.
Prime Call On-Site is a dedicated full-time AV Technician at your location(s) providing the technical expertise not typical for in-house IT departments. Benefits include training and support for users, faster resolution for technical issues, and increased productivity without increase in headcount.
Our goal is simple: expertly ensure seamless operability and security of your technologies. Our Prime Call Team is ready to customize a service plan to meet your needs. Contact us today!


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