Solutionz Prime Call Integrated Maintenance (IM) is a customizable and flexible maintenance plan covering the equipment in audio visual enabled spaces, regardless of the original integrator. Proactive IM Service Level Agreements (SLAs) mitigate the need to pay for unexpected costly replacements and allow for predictable budgeting. Complete end to end coverage for AV systems adds value to technology investments through increased reliability and high availability. Depending on customer preferences, SLAs for Prime Call IM will include very specific information about:
Prime Call 24/7/365National Help Desk Support Help Desk Support
- Always available for troubleshooting over the phone
- Remote testing of equipment speeds diagnostics
- Convenient logistics coordination for onsite service calls
- Unlimited On-Site Service Calls
- Highly trained technicians scheduled at your convenience
- Committed to fix issues regardless of time and materials
Annual Preventative Maintenance
IM includes an annual on-site preventative maintenance visit by one of our trained technicians, which is essential for optimal operation & enhanced performance, while minimizing downtime & equipment failure. The IM Annual Preventative Maintenance (APM) includes: IM service customers enjoy the added benefit of Prime Call 24/7, our full service Help Desk which includes:
- Verification & adjustment of audio & video quality
- Inspection & adjustment of cabling & wire management areas to ensure it is properly connected & secured
- Inspection & adjustment of all equipment as needed
- Identify needed upgrades/repairs & best practices recommendations
Warranty Part Replacement
- Replacement for all equipment failure, independent of the manufacturer warranty status or original integrator
- Priority Shipping of all parts with "next day" shipping, if available
- Control system code fixes as needed
Our Integrated Maintenance (IM) program helps ensure longer life and reliable operation of your audio visual equipment. Prime Call Integrated Maintenance support provides an end-to-end program to ensure your equipment is up-and-running when needed. IM customers receive 24x7 telephone support from our trained and certified technicians, who quickly engage in remote troubleshooting procedures to determine a resolution to any issues. Our Technicians provide onsite visits to resolve issues and replace failed parts via our Warranty Parts Replacement Assistance service. Additionally, each covered site received an Annual Preventative Maintenance visits that includes adjustment of audio and video quality as needed, inspection and adjustment of cabling and wire management, control code review, and drawings and equipment list updates.
Top 5 Benefits of Prime Call IM:
- Easy Access to Experts Ready to Help 24/7/365
- Increased Reliability & High Availability
- No Surprise Repair Expenses
- Longer Equipment Life = Higher ROI
- Rapid Parts Replacement
