Prime Call Support includes three support services to protect your conferencing investment: Prime Call Codec and Infrastructure Maintenance, Prime Call Onsite, and Prime Call Integrated Maintenance. All three services offers our customers access to highly trained and certified technicians via unlimited phone support 24/7. Prime Call Codec and Infrastructure Maintenance protects your investment by providing rapid parts replacement, software upgrades as available and unlimited end-user training. Prime Call Onsite adds to this protection by dispatching a technician to your site with needed parts to resolve the issue. Prime Call Integrated Maintenance protects your A/V integrated conferencing systems with and end-to-end support service covering all components, cables and programming code.
Our Integrated Maintenance (IM) program helps ensure longer life and reliable operation of your video conference equipment. Prime Call Integrated Maintenance includes an annual on-site preventative maintenance visit by one of our trained technicians, which is essential for optimal operation and enhanced performance, while minimizing downtime and equipment failure. Prime Call Integrated Maintenance support provides an end-to-end program to ensure your conferencing equipment is up-and-running when needed. PCIM customers receive 24x7 telephone support from our trained and certified technicians, who quickly engage in remote troubleshooting procedures to determine a resolution to any issues. Our Technicians provide onsite visits to resolve issues and replace failed parts via our Warranty Parts Replacement Assistance service. Additionally, each covered site received an Annual Preventative Maintenance visits that includes adjustment of audio and video quality as needed, inspection and adjustment of cabling and wire management, control code review, and drawings and equipment list updates.