Anne was deeply disappointed in the Spring of 2020 when she made the reluctant decision to temporarily close all the offices in her company and ask everyone to work from home. As an investment advisement firm, meeting with clients one-on-one was vital to the business model. Having the doors closed meant that Anne needed to find ways to keep her customers and employees engaged; emails and phone calls could only do so much to communicate. Fortunately, her research showed her how videoconferencing was revolutionizing the financial services industry and she quickly pivoted to bring her business back online. By Spring of 2021, Anne’s team was showing even greater levels of efficiency and profitability.