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Why Prime Call Services are Keys to Business Success & Continuity

Posted by Molly Malone on Dec 6, 2021 9:03:51 AM

Audio Visual Integrators specialize in designing and installing technology systems to power global communications. As the world changes, important meetings and organizational productivity often depend on these tools. Partnering with an AV integrator who provides a full range of professional services ensures simplicity, high availability and strong ROI on technology investments.

Simplicity is having one technology partner managing all your unified communications systems—regardless of where you purchased your equipment! Planning, design and installation are often where a relationship with an AV integrator begins, but not always. In either case, having the same company maintain and service technology systems saves time, money, and frustrations. Partnering with one company with detailed knowledge of your technology systems and use cases provides fast, accurate and affordable service. Solutionz’s Prime Call Services Help Desk is available 24x7/365 days a year to address technical issues, saving your team the frustrating investment of time searching for expert service when an outage occurs.

High availability means that your systems are working properly whenever you need them. Prime Call Services offer Remote Monitoring and Management (RMM) for the strongest assurance of systems availability. Affordable, scalable, and easy to install on an existing network or in the cloud, RMM is a pro-active software-based solution that regularly tests and self-heals integrated AV systems. Like an invisible on-site technician, an automatic trouble ticket is created if self-healing isn’t successful and, should an outage occur, backup servers are connected and ready for seamless failover. Usage statistics are reported to help budget planning by predicting lifecycles for equipment and showing under-utilized equipment that could best be used in another location. Remote Monitoring and Management is the easiest way to ensure that your systems are ready at the push of a button.

Proactively maintaining audio visual equipment is key to getting maximum ROI. Prime Call Services Integrated Maintenance plans are customized to align with customer budgets, needs and goals. Annual Preventive Maintenance visits include verifying and adjusting audio and video quality, inspection and adjustment of cabling and wire management, cleaning and adjusting all components, including fan-cooled devices, and identifying needed upgrades and repairs. Preventative maintenance visits often proactively address issues that would otherwise cause outages. During an annual visit, our expert service technicians answer questions, make recommendations, and ensure that systems are fully optimized.

IT departments often lack the time and specialized knowledge to efficiently manage unified communications systems. Solutionz Prime Call Services are simple, reliable, and affordable. Contact Solutionz today and let us become an extension of your team.


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