Prime Call Managed Services | Solutionzinc.com
Managed Services

Prime Call Managed Services

Solutionz Prime Call Managed Services Portfolio is comprised of five service offerings (Remote Managed Services (RMS), Hosted Meetings, Web Casting, Network Assessment, and Affinity Room Rentals) to offer companies turnkey, globally available, and fully managed IP video conferencing services. We manage your existing network resources of codians, MGC's, bridges, and endpoints for ongoing conference calls.

In today's technology driven world, the ability to conduct real-time communication and collaboration has become critical to an organization's success and profitability. With Prime Call Managed Services your organization can create a network of real-time communication users. While dramatically reducing your investment in technical resources, Prime Call Managed Services manages and oversees your conferencing equipment. Our trained technicians manage and maintain your organization's endpoints, eliminating the need for in-house staff and training of personnel. What's more, we can even help you purchase the right conferencing equipment for your specific needs.

Prime Call Managed Services provides an end-to-end solution for system management and monitoring, gateway dialing, and technical support to ensure the best possible service. Solutionz customers have the option to choose from the below Managed Services:

1. Prime Call Remote Managed Services (RMS)

Prime Call Remote Managed Services (RMS)

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RMS remotely monitors and manages your video endpoints. With RMS we also train your users on how to use the video systems, as well as provide informative conferencing etiquette tips to ensure each meeting participant has the best experience possible.

Who Needs RMS?

Do you need someone to manage, maintain, monitor your conferencing equipment to ensure your systems are up-to-date and ready for use at a moment's notice?

RMS remotely monitors and manages your video endpoints. With RMS we also train your users on how to use the video systems, as well as provide informative conferencing etiquette tips to ensure each meeting participant has the best experience possible.

Maintenance & Management

RMS helps fill the gaps from working with people on each end of the conference call to ensure they are up and running; to extending the customer's IT staff's capabilities to be able to support multiple conferencing units; and even to providing priority access to Meeting Services should the customer need to perform a multi-point conference during the customer's system failure.

RMS enables us to be proactive in testing all systems, placing test calls, and identifying if there is a problem prior to someone walking in and using the system or room. RMS also provides customers with a cost break by ensuring the customer does not have to hire a video savvy person in-house.

ROI Evaluation

Calculate the benefits of RMS for our organization! Ask about our free ROI evaluation comparing RMS to performing all services in-house.

Services Listing

  • Prime Call 24/7 for technical needs
  • 30-minute call back guarantee for all Prime Call inquiries
  • Active monitoring of conference systems and reporting of issues
  • Testing center available for test calls between a customer's equipment and remote endpoints
  • Rapid escalations of larger issues directly to the manufactures' support groups
  • Processing of all bridging requests and room certifications
  • Customized reporting
  • Software upgrades and configuration changes included

2. Prime Call Managed Meeting Services

Prime Call Managed Meeting Services

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Managed Meetings is a suite of Managed Services for hosted video and web meetings and events, completely managed by the Prime Call VNOC. Managed Meetings enables easy scheduling of each meeting participant, coordinating pre-test calls, and monitoring the call during the meeting.

Who Needs Managed Meetings?

Do you need someone to manage every aspect of your video or audio conference meeting from scheduling to pre-testing all participant sites and technical monitoring?

Managed Meetings enables easy scheduling of each meeting participant, coordinating pre-test calls, and monitoring the call during the meeting. Plus, Managed Meetings offers pay as you go services and access to video conference software licenses.

Features

  • Management of all aspects of the meeting
  • Pre-certification and testing of all sites to ensure total system readiness
  • Short notice booking service to support any last minute needs
  • Network Gateway Conversion Service to enable ISDN and IP locations to conference together
  • Network troubleshooting where we work with your network provider
  • Multiple video screen layouts (Continuous Presence Options)
  • Site certifications

3. Prime Call Web Casting

Prime Call Web Casting

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Prime Call Web Casting service lets you create and deliver impactful video presentations with rich media and broadcast them to literally thousands of viewers cost-effectively via the public internet, your corporate network or via Prime Call's private and secure overlay network. Our webcasting service is perfect for events such as quarterly company 'all hands' meetings, sales training and press conferences. Participants can view and interact with presenters from their desktop, laptop, or mobile devices – wherever they are.

4. Prime Call Network Assessment

Prime Call Network Assessment

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Prime Call Network Assessment helps organizations accurately measure how reliable a network may be for video conferencing and provides the critical data necessary to diagnose and respond to a network's weaknesses. There are two general components of the service: 1) Video Readiness Assessment and 2) Service Assurance. Video Readiness Assessment can then be broken out into two, more specific offerings: 1) Pre-Deployment Assessment and 2) Post-Deployment Assessment.

With video conferencing rapidly becoming more pervasive in the workplace, a situation exists in which a high demand on networks due to real-time network traffic requirements has become commonplace. Those customers, who recognize the need for “readiness” while investing in their business critical communication services, can eliminate network factors as a source of diminished communications quality and gain confidence in their video conferencing deployment performance after going "live." Any individual or organization, who is expecting to or has previously deployed videoconferencing equipment, is a candidate for Prime Call Network Assessment. Those in charge of these deployments often underestimate the importance of network assurance prior to deployment and learn to live with diminished videoconferencing quality thereafter. The following services are offered to address these issues.

5. Prime Call Affinity Room Rentals

Prime Call Affinity Room Rentals

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Prime Call Affinity Room Rentals are public video suites that are located in 60 countries worldwide. Now, customers who need video capability, but don’t have the necessary, requirements can join last-minute meetings in one of our convenient video rooms that offer a seamless video connection.