Prime Call

Solutionz Prime Call offers the easiest-to-use audio visual integration and video conferencing services program on the market. Troubleshooting your Polycom or TANDBERG video conferencing application begins with one call into our Technical Service Center. Our technicians strive to take your call immediately, with a call back commitment of no more than 30 minutes, and unlimited phone support.

Service customers enjoy unlimited access to our Technical Service Center seven days a week, twenty-four hours a day!

Prime Call Benefits

Unlimited Phone Support

• Unlimited access to our Technical Service Center 24-hours a day, 7-days a week

Round-the-Clock Testing

• Available 24-hours a day, 7-days a week dial-in testing at our nationwide Video Conference Test Centers

Superior Response Time

• Immediate response time to requests during normal business hours
• Call back response time of no more than 30 minutes any time of the day from the time you place your call

Troubleshoot with Network Provider

• When a problem is determined to reside with the ISDN or Data network services, a Solutionz' technician will engage the customers network service provider along with the customer to troubleshoot and test network circuits

Rapid Replacement

• Receive rapid replacement parts, in most cases the next business day, for components deemed failed at your location

Software Upgrades

• Obtain eligible manufacturer(s) upgrades
• Receive walkthroughs for process upgrades

Free End User Training Class

• Schedule a free remote training (basic user) orientation for each video conference system within 6 months of delivery
• Half-hour classes accommodate up to 6 participants - a $750 value

Prime Call On-Site

Prime Call On-Site is an additional service of Prime Call, available to Prime call Customers for an additional charge, in which Solutionz will send a technician as needed to replace or repair failed or broken Polycom or TANDBERG hardware. Upon notification of a problem and if troubleshooting has failed to rectify the reported issue, a technician will arrive in conjunction with the replacement equipment and will work until the problem is solved.