Prime Call Onsite provides a full-time technician to manage your Audio Visual and Unified Communications deployments at your facility. IT professionals often do not have the technical expertise or bandwidth to diagnose and resolve or repair integrated AV and UC systems on demand. PrimeCall Onsite technicians are recruited, hired, trained, and supported by Solutionz to provide the continuous assurance that your collaboration technologies are always functioning as intended.
Prime Call technicians are subject matter experts with a deep bench of professional resources to draw from for technical support; having internal engineers and manufacturing partners at the ready allows Onsite technicians to bring quick resolutions to out of the ordinary technical challenges.
An Onsite Technician paired with the capabilities of our Prime Call Remote Monitoring and Management service brings greater efficiency and data-driven analytics to improve future decision making. With these services, your systems are continuously monitored 24/7/365 and adjusted for best performance, high availability means a greater ROI and a lower total cost of ownership.
Prime Call Onsite technicians also bring friendly, user-focused, digital training to new and existing users, driving adoption, and increasing productivity.
Prime Call Onsite Technicians will remain informed about your goals, your collaborative technologies, and technological advancements, allowing your team to stay focused on their own areas of expertise.
Top 5 Benefits of Prime Call Onsite:
- Dedicated AV Technical Expertise Compliments Your IT Team
- Faster Resolution for Technical Issues
- Higher Availability for All Collaborative Systems Means Higher ROI
- Training and Support Increases Digital Adoption and Productivity for Your Team
- Lower Risk and Higher Control than Outsourcing