UC Trends To Keep An Eye On In 2020

Posted by Annelise Fasnacht on Jan 28, 2020 10:10:51 AM

We don't need to tell you that video conferencing and collaboration solutions will play a role in business in 2020 and beyond. But what might those solutions look like in the coming year? And what should you be thinking about throughout the next twelve months, as new technology appears on the horizon and promises to shake things up? In some ways, 2020 will be more of the same, with UCaaS continuing to trend upward, but there are some new developments worth keeping a close eye on. Let's take a look.

The Cloud Expands

As the physical space of work continues to expand beyond the boundaries of the office, the popularity of cloud-based conferencing and collaboration solutions will likewise increase. With more and more employees on the move and working from various locations, the scalability and simplicity of cloud solutions like Prime Call Cloud UC will become even more desirable for companies that want to prioritize flexibility and interoperability.

Meetings Everywhere

Open office plans have created something of a real estate crunch. Private space is often at a premium, and there are times when there simply aren’t enough conference rooms and huddle rooms to accommodate everyone who needs one. Ad hoc conference spaces might not be ideal, but for more informal collaboration sessions, a display cart can bring the conference room to anyone who needs it. And with BYOD-friendly solutions becoming increasingly popular, employees can join video calls in any quiet corner of the office they can find.

AI Joins The Meeting

Advances in machine learning will play a huge role in video conferences in the near future. With the help of AI, previously laborious number-crunching and note-taking tasks can be performed in the background, with little to no human intervention needed. Soon, everything from transcription to room management will be automated, leaving human users to focus on the important stuff that robots can’t do.

The Power of 5G

With 5G on the horizon, it’s time to start thinking about how this great leap forward in mobile connectivity will impact conferencing and collaboration technology. Experts predict that 5G’s incredible speeds and low latency will make it easier than ever to work remotely while allowing industries to adopt ever more sophisticated collaboration technology. Once 5G is available everywhere, it’s not far-fetched to expect that widespread adoption of virtual reality (VR) collaboration will be close behind. VR will make it possible to train medical and manufacturing professionals in complex tasks that would otherwise require hands-on, in-person training, while conferences and meetings will become even more immersive.

Learn more about Prime Call Cloud UC as well as other unified communications solutions and please contact us if you have any questions about pricing, installation or other logistics. We will have one of our experts get back to you as soon as possible.

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