Field Service Engineer

Job Summary: Responsible for daily activities of Service and Support to our existing internal and external customers by conducting on-site service repairs on integrated audio-visual systems.  Works with Service Coordinators, Service Technicians, and may receive directions from Lead Technicians or Service Engineers. This position reports to the Manager of Field Services. 

Employment: Type Full-time

Key Responsibilities

• Travel to customer sites to support AV systems.
• Provide support to other service technicians remotely by phone, Teams, or Splashtop when needed. 
• Ability to Troubleshoot and resolve complex technical issues related to the following types of equipment and/or systems: 
  
  • Video Teleconferencing equipment and UC systems (i.e., Poly, Logitech, Cisco, NEAT, etc.). 
  • IP based AV networks. 
  • Audio DSP based systems to include Amplifiers, Speakers, and microphones. 
  • Projection display devices and systems (i.e., Panasonic, Sony, Epson, Draper, Da-Lite, etc.). 
  • Video wall equipment and systems (i.e., Nanolumen, Christie, Planar, etc.). 
  • Digital Signage equipment and systems. 
  • Custom Control systems: Crestron / AMX. 
• To a lesser degree: RF Systems (analog and digital). 
• Ability to conduct site surveys related to service quotes. 
• Preventative maintenance of complex AV deployments. 
• Complete daily end of day reports and time tracking. 
• Maintains reports and submits to Lead Technicians and Project Managers. 
• Provide technical support and FE commissioning services for new installations when needed. 
• Helps in the installation process of new and advanced technologies by understanding the requirements specified by the research team. 
• Carries out research to troubleshoot a problem and works with the team to develop a solution. 
• Promptly reply to all email and voicemail communications, including outside of standard work hours when required. 
• Complete timecards and field end-of-day reports daily, if assigned. 

Requirements 

• Field role with traveling to various client worksites by vehicle, plane, train, etc. Includes local work and some overnight travel. 
• Complete Solutionz Academy training requirements and relevant certifications.  
• Ability to work from a ladder. 
• Ability to lift up to 50lbs. 
• Excellent written and verbal communication skills. 
• Exhibit teamwork and respect for coworkers, clients, vendors, and all other project staff. 
• Valid driver’s license. 

At Solutionz we deliver the most reliable, comprehensive, and best-in-class audio visual systems that transform the way you do business. We are integrators, technologists, engineers, experts, support technicians, designers, and trusted friends all committed to helping you do business... better.