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Service Technician

Job Summary: Responsible for providing service and customer support during field visits or dispatches. Manages the diagnosing errors or technical problems, determining proper solutions then managing repair, maintenance and test tasks.

Key Responsibilities

  • Knowledgeable and proficient in the installation and configuration of various AV equipment
  • Provide troubleshooting support and training to Help Desk customers
  • Travel to customer sites to support the Field Technician Team.
  • Travel to customer sites to support the PrimeCall service calls and/or Integrated Maintenance Support


  • High School diploma or equivalent
  • 1-2 years of experience in installing complex Audio Visual Systems
  • Installation experience with Extron and Crestron
  • Basic installation experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, etc.
  • Infrastructure knowledge and installation experience: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, and Equipment Racks
  • Excellent problem-solving skills
  • The ability to interpret technical issues through the non-technical descriptions provided by customers
Employment: Type Full-time