Project Manager

Job Summary: Responsible for managing the overall direction, coordination, planning, implementation, execution, testing, training and closing of audiovisual and videoconferencing projects for customers. Additionally, ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.

Key Responsibilities

• Review and understand SOWs and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars).
• Responsible for coordinating all activities associated with timely, accurate and on-budget completion of the project
• Manage all points of contact from pre-sale through project sign off
• Ensure that any scope, schedule, cost or change of terms are handled in accordance to stated change order procedures
• Actively manage all customer expectations including change orders, delivery and on-site visits throughout the project, through regular meetings and project status updates
• Maintain and develop strong relationship with customers with direct interaction.
• Preserve customers’ perception of service, quality, on time delivery, responsiveness and problem solving
• Work directly with Lead Technicians on project status, change orders, problem resolution and project close
• Respond to communications from customers regarding problems or concerns in a timely and professional manner by returning all phone calls or emails
• Performing Professional Audio-Visual systems installation & integration duties. Applies knowledge and understanding of signal & cable types, terminations, network, rack fabrication, projector & screen mounting, Video & Audio-conferencing in addition to schedule and cost management
• Responsible for performing site visits to determine structural and aesthetic site requirements
• Test commissioned systems ensuring they meet the company standard
• Proactive financial tracking and risk assessment on projects. Maintain established project budgets and identify project change orders and risks. Proactively correct any risks with sales associates
• Project labor and material revenue recognition forecasting on a per project basis weekly

Requirements

• Travel domestically – up to 50% of the work week
• Ability to pass rigorous background checks to obtain casino/gaming licenses in all states High School diploma or equivalent
• 5 years of experience in installing complex Audio Visual Systems
• Installation experience with Extron and Crestron
• Basic installation experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, etc.
• Infrastructure knowledge and installation experience: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, and Equipment Racks
• Excellent problem-solving skills
• The ability to interpret technical issues through the non-technical descriptions provided by customers

Workplace

• Report to the office in Malvern, PA to interface with team members, colleagues and management personnel
• Work remotely as required to support projects and interface with customers Employment: Type Full-time