Job Summary: Responsible for supporting our maintenance customers locally and nationwide.
Become knowledgeable and proficient in the installation and configuration of various AV equipment, Polycom, Cisco, and StarLeaf videoconferencing systems, peripheral equipment and network infrastructure gear
Provide troubleshooting support and training to our help desk customers
Travel on occasion to customer sites to support the Install/Integration Teams
Travel on occasion to customer sites to support the PrimeCall services calls and/or Integrated Maintenance support
Adhere to administrative duties and procedures such as expense reports and project reports
Take duty phone shifts after-hours and comply with all policies related thereto
Learn quickly and work independently, but also perform as part of the team
Take full responsibility for opening cases assigned including proper communications with the customer, preparation, follow-up, and training
High School diploma or equivalent
1-2 years of experience in installing complex Audio-Visual Systems
Installation experience with Extron and Crestron
1-2 years installation experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, etc.
Infrastructure knowledge and installation experience: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, and Equipment Racks
Excellent problem-solving skills
The ability to interpret technical issues through the non-technical descriptions provided by customers