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Integrated Maintenance (IM) Technician

Job Summary:  Responsible for supporting our maintenance customers locally and nationwide.

Key Responsibilities

  • Become knowledgeable and proficient in the installation and configuration of various AV equipment, Polycom, Cisco, and StarLeaf videoconferencing systems, peripheral equipment and network infrastructure gear
  • Provide troubleshooting support and training to our help desk customers
  • Travel on occasion to customer sites to support the Install/Integration Teams
  • Travel on occasion to customer sites to support the PrimeCall services calls and/or Integrated Maintenance support
  • Adhere to administrative duties and procedures such as expense reports and project reports
  • Take duty phone shifts after-hours and comply with all policies related thereto
  • Learn quickly and work independently, but also perform as part of the team
  • Take full responsibility for opening cases assigned including proper communications with the customer, preparation, follow-up, and training 


  • High School diploma or equivalent
  • 1-2 years of experience in installing complex Audio-Visual Systems
  • Installation experience with Extron and Crestron
  • 1-2 years installation experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, etc.
  • Infrastructure knowledge and installation experience: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, and Equipment Racks
  • Excellent problem-solving skills
  • The ability to interpret technical issues through the non-technical descriptions provided by customers
Employment: Type Full-time