IT Systems Lead

Job Summary: Responsible for ensuring the company’s network, applications and computing hardware are available and functioning with minimal downtime while maintaining security best practices. Provide support for technical escalations and project manage system improvements in various IT technologies.

Note: Option to work in Malvern, PA office

Key Responsibilities

Respond to and oversee others internal helpdesk tickets
Perform computing equipment setup and configuration for new hires
Install software for various on premise and cloud-based software programs
Grant and restrict access to company applications and technology resources
Work with vendors on purchase of hardware and software licenses
Assist with renewals and terminations of ISP and software contracts
Project manage system improvements for various cloud platforms
Troubleshoot hardware and software to maintain business continuity
Assist with leading the team during outages and large improvement projects
Recommend and execute all levels of system improvements
Coordinate and communicate closely with key business stakeholders on changes
Assist the team with ticket escalations, continual improvement and adopting new systems and processes
Stay up to date with current industry trends and obtain training as required

Requirements

5 years relevant experience or 3 years of experience with a technology degree from accredited university or technical school
Advanced knowledge and hands on experience with networking, computer upgrades, software installation and troubleshooting
Professional verbal and written communication skills
Excellent problem-solving skills and skilled at escalating to manufacturers
Detailed oriented and organized at handling multiple ongoing requests
Intermediate project management/coordination skills
Thrives at working closely with a small team of technical people
The ability to provide a positive customer experience when resolving tickets

Employment: Type Full-time

Reports to: Director of IT