IT Systems Lead

Job Summary: Responsible for ensuring the company’s network, applications and computing hardware are available and functioning with minimal downtime while maintaining security best practices. Provide support for technical escalations and project manage system improvements in various IT technologies.

Note: Option to work in Malvern, PA office

Key Responsibilities

  • Respond to and oversee others internal helpdesk tickets
  • Perform computing equipment setup and configuration for new hires
  • Install software for various on premise and cloud-based software programs
  • Grant and restrict access to company applications and technology resources
  • Work with vendors on purchase of hardware and software licenses
  • Assist with renewals and terminations of ISP and software contracts
  • Project manage system improvements for various cloud platforms
  • Troubleshoot hardware and software to maintain business continuity
  • Assist with leading the team during outages and large improvement projects
  • Recommend and execute all levels of system improvements
  • Coordinate and communicate closely with key business stakeholders on changes
  • Assist the team with ticket escalations, continual improvement and adopting new systems and processes
  • Stay up to date with current industry trends and obtain training as required 


  • 5 years relevant experience or 3 years of experience with a technology degree from accredited university or technical school
  • Advanced knowledge and hands on experience with networking, computer upgrades, software installation and troubleshooting
  • Professional verbal and written communication skills
  • Excellent problem-solving skills and skilled at escalating to manufacturers
  • Detailed oriented and organized at handling multiple ongoing requests
  • Intermediate project management/coordination skills
  • Thrives at working closely with a small team of technical people
  • The ability to provide a positive customer experience when resolving tickets

Employment: Type Full-time

Reports to: Director of IT