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How to Improve Remote Monitoring and Management Capabilities

Posted by Peter Clay on Mar 22, 2023 11:33:36 AM
In today’s digital landscape, reliable connectivity is a key business concern. We expect hybrid meetings to start on time and allow for clear communication—with no glitches! 

Most organizations have come to realize the value of having remote monitoring and management (RMM) services built into their audiovisual systems to monitor and auto-repair videoconferencing connections. Getting the most return on investment from RMM services entails a few considerations. 

To improve remote monitoring and management (RMM) capabilities, organizations can take several steps

Use a dedicated RMM tool: One of the most effective ways to improve RMM capabilities is to use a dedicated RMM tool designed specifically for this purpose. Dedicated RMM tools provide a range of useful features and capabilities, such as real-time monitoring, automated maintenance, alerts and notifications, and remote access and control, which help organizations monitor and manage their systems more effectively.

Trained staff: Another important step to improve RMM capabilities is to train staff on the uses and best practices for remote monitoring and management. Training helps ensure staff has the knowledge and skills to use the RMM tool and manage the systems effectively.

Regularly update the RMM tool: Updating the RMM tool regularly ensures that it has the latest features and capabilities and can keep up with the changing needs and requirements of the organization. Updating helps prevent potential problems and vulnerabilities and safeguards the continued effectiveness of the RMM tool.

Monitor and log activities: Regularly monitoring and logging the activities of the computer systems and networks identifies potential problems and areas for improvement, allowing the opportunity to take appropriate actions to address issues. Logging activities provide valuable insights into the health and efficiency of the systems.

Conduct regular audits: Regular audits of the RMM capabilities and processes helps identify potential weaknesses and areas for improvement. Audits involve testing the effectiveness of the RMM tool, analyzing the logs and reports, and assessing the performance and status of the computer systems and networks.  

These steps help organizations improve RMM capabilities and ensure the smooth and efficient operation of computer systems and networks. Increased reliability, performance, and ROI on technology investments, are the expected results. 

 About the Author:  Mr. Peter “Pete” Clay has more than 30  years of experience in cybersecurity disciplines.   He has served several U.S. Federal entities in diverse industries including defense, numismatics, product development, manufacturing, and the global financial industry.  In working with those organizations Mr. Clay has served as a trusted advisor of executives, boards, and government leaders globally.  As a consultant, Mr. Clay enabled several unique security solutions to solve their bespoke issues.  In addition to his consulting roles, Mr. Clay has held several security leadership roles including Chief Information Security Officer for large global companies and designed 19 global operations centers.  He is currently focused on solving the security issues specific to Audio Visual environments including detecting and managing “deep fakes”, misuse of biometrics, AV data loss, and AV-focused hacking.

Topics: av integration, video conferencing, cybersecurity


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