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Advantages of Unified Communication in the Workplace

Posted by Chessie Skates on Jan 31, 2013 4:48:00 PM

Leading organizations are seeing that communication and success are symbiotic, and adopting a unified communication strategy can improve their business. Unified communications are shown to improve not only internal collaboration, but communication with customers and clients. By utilizing a unified communication strategy one is able to combine tasks and integrate different technologies making collaboration and communication easy and straightforward.

These game-changing technologies include video conferencing, IP telephony, social media, instant messaging tools (like Microsoft Lync) and contact center functions. By breaking down barriers and allowing people to easily and virtually meet “face-to-face”, decisions can expedited, relationships built which would otherwise not be made, travel expenses cut, time saved, etc.

In a study conducted by Constellation Research in 2011, 65% of organizations worldwide with revenues upwards of $50 million are using these UC solutions or planning on integrating these. This number will only increase as time goes on and these solutions become more of a necessity rather than luxury. Today’s demands for instant communication requires businesses to find a unified communication provider so that workers, customers and partners can have on-demand access to information and people.

Another solution many businesses are using to make life easier is a cloud-based unified communication system. This allows workers to operate remotely and effectively off-campus while still maintaining the high-level of service on-site employees are able to provide. For more information on working remotely, see our Guide to Working From Home or Remote Desktop.

Topics: communication at work, av integration


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