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AR & Collections Coordinator

Job Summary: This position requires strong attention to detail, independent thinking skills and a problem-solving mindset. You will be working in a fast paced, high volume environment; where organization, prioritization and time management skills are essential.

GOAL #1: To reduce the number of days invoices remain unpaid by our customers.

GOAL #2: To reduce the magnitude sitting in aged A/R buckets 90 days past due and older

Key Responsibilities

  • Contact customers via phone, email, etc. to resolve past due balances. Set calendar reminders for follow-up activities. Document the results of each task in NetSuite for management reporting purposes.
  • Prepare strategic follow-up correspondence that renders good collection results.
  • Document all collection activities in NetSuite (dates, times, conversations, emails, etc.) to provide informative status updates in the system.
  • Send invoice copies as requested by customers to expedite the collection process.
  • Research and monitor customer accounts using NetSuite to identify past due invoices.
  • Weekly and monthly reporting of delinquent accounts to management.
  • Enlist the efforts of other team members to track down additional information requested by the customer to secure full and timely payment.
  • Help to develop procedures and best practices that consistently lead to achieving & exceeding company financial goals, including writing standard collections emails and documenting the standard collections process.
  • Various tasks as requested by supervisor, VP of Finance or CFO, etc.


  • Collaborative and respectful team player with good communication skills.
  • Ability to build positive relationships with internal personnel and external customers.
  • A considerate customer-service oriented attitude required at all times.
  • Self-started who exhibits strategic initiative to chase down delinquent customers.
  • Able to manage time wisely given a variety of unrelated tasks.
  • Firm/confident/charming negation skills.
  • Able to take instruction and follow company polies.

Other Considerations/Requirements:

  • This is an entry level position, however, candidates with prior accounting/bookkeeping experience will be better qualified for the position.
  • System knowledge required: Experience using Outlook and proficiency in Excel is required. The company uses NetSuite as a cloud-based accounting system.


Employment: Type Full-time

Reports to: Accounting Manager

To express interest in this position, please submit your resume and a cover letter. Incomplete submissions will not be considered.