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Integrated Maintenance

Solutionz video conferencing Integrated Maintenance is a service program created to ensure reliable operation and longer life for all your conferencing facilities. Because preventative maintenance is necessary for enhanced performance and optimal operation, our highly trained and certified technicians have the knowledge, experience, and training to keep your equipment at its highest level of performance.

Solutionz IM Service program

Solutionz offers an Integrated Maintenance (IM) Service program that helps ensure reliable operation and longer life of your video conference facilities. Preventative Maintenance is necessary for enhanced performance, optimal operation, and minimal downtime should equipment issues arise, for all your conferencing equipment. Our highly trained and certified technicians have the tools and experience to keep your conferencing equipment performing at its peak level.

Annual Preventative Maintenance

IM is a video conferencing service that includes an annual on-site preventative maintenance visit by one of our highly trained technicians, which is essential for optional operation and enhance performance of your video conferencing systems, while minimizing down time and equipment failure. Solutionz maintenance program includes the following video conferencing services:

Verification and adjustment of audio and video quality
Inspection and adjustment of cabling and wire management areas to ensure all cabling is properly connected and secured
Inspection and as needed adjustment of all equipment
Completion of a survey to identify needed upgrades, repairs, and/or concerns

Three On-Site Service Calls

Three (3) on-site service calls per year
Dispatch of a Solutionz technician within 48 hours to continue on-site troubleshooting efforts after a trouble ticket has been opened and remote troubleshooting and resolution efforts fail to rectify the reported issue
Weekend dispatches excluding holidays

Prime Call Help Desk Phone Support

IM service customers enjoy the added benefit of 24-hour, 7-days a week access to the Prime call Help Desk, including:

Professional problem diagnostics
Support by highly trained service technicians and referral to manufacturer(s) as needed

Warranty Part Replacement Assistance

Warranty Part Replacement Assistance includes the following:

Facilitation of the replacement process through manufacturers' warrantees by Prime Call Technicians
Replacement tracking through Solutionz Prime Call Help Desk available 24-hours a day, 7-days a week
Shipping of all parts via Next Day Service, if available
Control system code fixes